Frequently Asked Questions

All Platforms themes installation issues (13)

After template installation I see error like ‘syntax error, unexpected $end’ or similar on frontend

You should enable short_open_tag PHP configuration variable. This is required requirement to run some of our themes. Theme will not work without this option.

If you don’t know how to enable this value correctly or you still see this error after enabled it contact your hosting support and ask how to enable this correctly. If your hosting does not allow change this you should use another hosting where this is allowed, there is not other alternatives.

I see white blank page on frontend after template installation

You got some serverside error. Enable error display in your server settings or check server logs to see what error you have exactly. If you don’t know how to check this ask your server/hosting support how to check your error.

After you get know what error you have check FAQ questions, maybe questions about your error already answered. If no submit a ticket with your error.

Also you can check that this is enabled on your server:

  • PHP value short_open_tags = ON
  • mbstring PHP extension is installed

I see error 500 server error after template installation

You got some serverside error. Enable error display in your server settings or check server logs to see what error you have exactly. If you don’t know how to check this ask your server/hosting support how to check your error.

After you get know what error you have check FAQ questions, maybe questions about your error already answered. If no submit a ticket with your error.

Also you can check that this is enabled on your server:

  • PHP value short_open_tags = ON
  • mbstring PHP extension is installed

I uploaded theme but does not see it in themes list in Admin panel

You don’t uploaded all theme files correctly, try to reupload all theme files according to documentation. Don’t unpack theme from ZIP file on server. Use FTP application instead.

I uploaded theme and now see multiple different errors on site, admin panel does not work, etc

This can happened because:

  • You uploaded theme files to wrong place and rewrited some engine files, reinstall your shop engine and install theme correctly
  • You used Mac OS and uploaded folders with REPLACE instead of MERGE and now most of all your engine folders REPLACED with our folders and engine damaged. Reinstall your shop engine and upload files with FileZill application with MERGE instead of replace folders.

I trying to install theme and see ‘The package could not be installed. The theme is missing the style.css stylesheet’ error

You trying to install our Magento, OpenCart or PrestaShop theme on your WordPress platform. This themes is not for WordPress. Check what you buying before purchase.

This is your responsibility to check what you bought and from what Themeforest section before purchase. Themeforest sell themes not only for WordPress. Refunds is not possible in this case. Why refund is not possible.

How to install and use theme? Do you have some Documentation?

Documentation provided with every theme in ‘Documentation/index.html’ file, just open it with your Web Browser and read. Unpack all purchased theme archive before opening documentation (don’t open file FROM archive without unpacking or you will not see images).

I can’t install your theme, can you help me?

Theme installation is very easy and full documentation is provided with theme. Even not a programmers and users without special skills setup our theme without a problem. But if your cannot do this you can order installation service:

http://dedalx.com/theme-services/

I used your theme and this is not what I need, I want a Refund, how I can get my money back?

You can’t get your money back, because you already got all files. Refunds is not possible on Themeforest after you downloaded your theme.

You see what you will get in our demo sites for all themes and in theme description page. You know what you buy.

If your server/hosting configuration does not have PHP functions required by our themes this is not a case when you can get a refund.

Submitting Paypal disput case about your Payment will give you permanent ban of your account on all Envato marketplaces.

If you drank your coffee you can’t get your money back for it.

I would like to translate the Twitter and Facebook plugin to another languages

Check Twitter and Facebook developer Documentations (you can find in Google where to find this documentation) how to change languages in this plugins. Then you will need to edit theme template files (for different themes this can be different files where facebook/twitter block code located, so you need to search text in all project directory files).

How to find item purchase code

To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page.

Locate some of the Themes Kingdom themes you purchased in your “Downloads” list and click on the Download and next on the “License Certificate” link in drop-down menu.

licence1

After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code.

licence2

How I can disable Google Fonts (my language does not support Google Fonts or don’t have all chars in it) and use system font in theme?

To use system font add this Custom CSS in theme admin panel:
* {
    font-family: Arial!important;
}

How I can update theme to latest version? This is FREE? Where I can download latest theme version?

Hello, all our themes update lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab. Download theme archive and read .txt file inside to know how to update only changed theme files and don’t loose your changes.

We publish special news about every released update, to know when it released your can:

Magento theme questions (25)

I installed theme by Documentation but still does not see any changes in Frontend

Go to System > Configuration > Cache management and Refresh All caches.

My New and Sale products on HomePage dissapeared or I does not see it after add, I don’t do anything, why?

Go to System > Configuration > Index management and reindex all data.

Also check that this products:

  • Assigned to some active category
  • Have quantity more than 0 and marked as In stock
  • Available for sale (Enabled)
  • Product limits in theme admin panel more than 0
  • Code for products display in CMS > Pages > Home added correctly by theme Documentation

How I can update theme to latest version? This is FREE? Where I can download latest theme version?

Hello, all our themes update lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab. Download theme archive and read .txt file inside to know how to update only changed theme files and don’t loose your changes.

We publish special news about every released update, to know when it released your can:

How I can hide / disable some theme block? I don’t need it.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

Add this CSS code in Theme admin panel > Custom CSS field to hide some theme element:

.class_name {

   display: none!important;

}

Change .class_name to actual class name, inspected in Firebug for element that you want to hide.

How to show and manage Shopping Options column block – Category, Price, Color, Size, etc, product attibutes filter

Read Magento documentation how to work with Shopping options (product attributes and configurable products).

Also you can check this help video: https://www.youtube.com/watch?v=wfZCXjWqrSM

When I click main menu Contact or Blog link I see 404 page not found error

You should go to Theme Admin Panel module and change Additional links for Contact and Blog page to your actual links (with your domain at start).

I have configured SSL in our site but see errors about unsecured or unencripted content in your theme

Some external services that used in theme (Share service for example, Facebook, Twitter API, or other) can use non SSL connection. You can try to check ‘header.phtml’ and ‘head.phtml’ theme files (search for it in theme archive) for included external urls.

Also make sure that you read magento documentation how to configure Magento for usage with SSL correctly.

I have some question about Revolution slider (how to change slides, how to manage it, why my image cropped and looks not nice, etc)

Hello, we are not Revolution Slider developers and don’t provide any support about it.

If you have any question about slider usage or bugs contact themepunch developers: http://themepunch.ticksy.com/

Maybe your problem is already solved in new Revolution slider release, in this case wait for the next theme update, we will update Revolution slider scripts asap when it got updated by Developers.

I want some feature that does not see in theme, how I can add it? Can you provide me a code for this feature?

Theme does not have feature that you want and we can’t made it just for you. You can try to add it yourself, order our customization service or hire some programmer to do this for you.

If many customers ask about similar features we add this things to our themes in updates. Just wait for it, maybe your wish already in development.

Theme is not responsive (it looks like desktop version on my tablet/mobile phone)

You don’t enabled Responsive theme feature. Go to Theme admin panel module and enable it.

Twitter feeds does not show on my site. Twitter module does not work.

  1. First of all make sure that you use latest theme version with updated Twitter API. How to update theme.
  2. Read new theme documentation about Twitter API setup and setup your twitter account correctly. How to find Documentation
  3. Refresh/Clear your Cache if you are using Magento or PrestaShop
  4. If you still does not see Twitter feeds this mean you don’t configured your twitter API or Twitter user name is incorrect. Repeat steps from 1 curefully.

I’d like to restore the theme like it was when I installed it for the first time, because I don’t like the result of the edits I have done. How to reset theme?

Reupload all theme files with replace, clear Custom CSS/JS theme admin panel fields, clear all other admin panel fields that you changed and Save admin panel settings, clear all caches and reconfigure theme by documentation.

I want to change product image sizes / product boxes sizes, how to do this?

You should use recommended theme sizes by Documentation. Theme does not have feature to change image sizes to any size that you want without breaking theme layout because theme uses specific grid layout system.

I added product and categories to my shop but don’t see any product on site or my menu does not show any categories.

You don’t assign products to category corectly, your products our of stock, don’t have quantity or don’t enabled for your store view. Please check Magento documentation how to add product and categories and enable it.

Magento does not show categories in top menu if it does not have any available product inside.

I use Magento 1.8 with your theme and Checkout does not work (I can’t go to Payment Method step)

This is not theme bug, this is Magento bug and it’s described in Magento forums. It should be fixed in next Magento release, but you can fix it manual by changing magento core file:

Open file /app/design/frontend/base/default/template/checkout/onepage/payment.phtml

Find line 36:

<fieldset>
<?php echo $this->getChildHtml('methods') ?>
</fieldset>

Change this code to:

<fieldset id="checkout-payment-method-load">
<?php echo $this->getChildHtml('methods') ?>
</fieldset>
Save file and upload it, now all should be fine.

Is there some visual admin module to easy manage Revoltion slider? I wan’t to easy add slides, images, without code.

Revolution slider does not have and will not have modules for visual adding content to it. Please read slider documentation how to work with code in slider.

Revolution slider have visual module only for WordPress platform. For all questions about Revolution Slider contact Themepunch company.

How I can upload/change store logo?

Check here:

http://www.magentocommerce.com/knowledge-base/entry/add-your-logo-to-your-website

http://www.magentocommerce.com/boards/viewthread/19201/

I got error Call to undefined function themeOptions() after installing your template

If you see this error that means that you don’t uploaded all theme files with replace. Try to reupload all theme files, and check that you replace files in existing folders, some FTP upload applications can wrong upload files. We reccomend you to use FileZilla application to upload files.

Check that all files from theme “app” folder uploaded to your FTP.

Checkout page show blank page (or error) on Magento 1.8

This is official bug in Magento 1.8 core files (not theme).

How to fix:

Open file: /app/design/frontend/default/<theme>/layout/checkout.xml

change:

<action method=”unsetChildren”></action>
<block type=”page/html_wrapper” name=”checkout.progress.wrapper” translate=”label”>
<label>Checkout Progress Wrapper</label>
<action method=”setElementId”><value>checkout-progress-wrapper</value></action>
<block type=”checkout/onepage_progress” name=”checkout.progress” before=”-” template=”checkout/onepage/progress.phtml”/>
</block>

with:

<block type=”page/html_wrapper” name=”checkout.progress.wrapper” translate=”label”>

<label>Checkout Progress Wrapper</label>

<action method=”setElementId”><value>checkout-progress-wrapper</value></action>
<block type=”checkout/onepage_progress” name=”checkout.progress” before=”-” template=”checkout/onepage/progress.phtml”>
<block type=”checkout/onepage_progress” name=”billing.progress” template=”checkout/onepage/progress/billing.phtml”></block>
<block type=”checkout/onepage_progress” name=”shipping.progress” template=”checkout/onepage/progress/shipping.phtml”></block>
<block type=”checkout/onepage_progress” name=”shippingmethod.progress” template=”checkout/onepage/progress/shipping_method.phtml”></block>
<block type=”checkout/onepage_progress” name=”payment.progress” template=”checkout/onepage/progress/payment.phtml”></block>
</block>
</block>

change:

<checkout_onepage_progress>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/><block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress.phtml”>
<block type=”checkout/onepage_payment_info” name=”payment_info”>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
</block>
</checkout_onepage_progress>

with:

<checkout_onepage_progress>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/><block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress.phtml”>
<action method=”setInfoTemplate”><method></method><template></template></action>
<block type=”checkout/onepage_progress” name=”billing.progress” template=”checkout/onepage/progress/billing.phtml”></block>
<block type=”checkout/onepage_progress” name=”shipping.progress” template=”checkout/onepage/progress/shipping.phtml”></block>
<block type=”checkout/onepage_progress” name=”shippingmethod.progress” template=”checkout/onepage/progress/shipping_method.phtml”></block>
<block type=”checkout/onepage_progress” name=”payment.progress” template=”checkout/onepage/progress/payment.phtml”></block>
</block>
</checkout_onepage_progress><!– Individual blocks for Progress steps begins –>
<checkout_onepage_progress_billing>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/>

<block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress/billing.phtml”>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
</checkout_onepage_progress_billing>

<checkout_onepage_progress_shipping>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/>

<block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress/shipping.phtml”>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
</checkout_onepage_progress_shipping>

<checkout_onepage_progress_shipping_method>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/>

<block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress/shipping_method.phtml”>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
</checkout_onepage_progress_shipping_method>

<checkout_onepage_progress_payment>
<!– Mage_Checkout –>
<remove name=”right”/>
<remove name=”left”/>

<block type=”checkout/onepage_progress” name=”root” output=”toHtml” template=”checkout/onepage/progress/payment.phtml”>
<block type=”checkout/onepage_payment_info” name=”payment_info”>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
<action method=”setInfoTemplate”><method></method><template></template></action>
</block>
</checkout_onepage_progress_payment>

How I can translate theme or some theme strings to different languages?

Read Magento documentation how to translate Magento custom strings in custom themes.

Some useful articles about translating your website in Magento:

  • http://anothermarketer.com/how-to-translate-a-magento-theme/
  • http://www.magenmarket.com/news-and-blog/how-to-create-custom-language-translation-csv-file-for-your-module-in-magento.html

Product reviews does not submit in Magento 1.8.x

This is Magento 1.8 bug, but you can fix it:

Open file: /app/design/frontend/themename/default/template/review/form.phtml

Find:
<form action=”<?php echo $this->getAction() ?>” method=”post” id=”review-form”>

Add next:
<?php echo $this->getBlockHtml(‘formkey’); ?>

Original solution thread on Magento Community Forums

I want to change some theme styles or theme behaviour, and move some blocks or logo

Hello, we don’t have working code for this.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

If you don’t know how to do this you can order our theme customisation service.

OpenCart theme questions (23)

I don’t see predefined color skins in theme admin panel and/or can’t save my skins

Check that you have uploaded all files from ‘image/data‘ theme directory and this files have write permissions (chmod 0666).

I want to change some theme styles or theme behaviour, and move some blocks or logo

Hello, we don’t have working code for this.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

If you don’t know how to do this you can order our theme customisation service.

How I can update theme to latest version? This is FREE? Where I can download latest theme version?

Hello, all our themes update lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab. Download theme archive and read .txt file inside to know how to update only changed theme files and don’t loose your changes.

We publish special news about every released update, to know when it released your can:

I see error about ‘vqmod’, in some VQMOD paths or files. What I can do? Does your themes support VQMODs?

Hello, most of all vqmods work with default theme only because VQMOD changes core files and can’t work with no default themes layouts (all custom themes). You should disable vqmod and uninstall all vqmods modules (ask modules developers how to do this) if you see any errors about it.

How I can hide / disable some theme block? I don’t need it.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

Add this CSS code in Theme admin panel > Custom CSS field to hide some theme element:

.class_name {

   display: none!important;

}

Change .class_name to actual class name, inspected in Firebug for element that you want to hide.

I have SimpleGreat theme and my product page look not nice, part of page is cutted and products details does not visible

As you can see in Documentation you must disable ANY left/right column modules in Product page and Homepage in this theme. By default OpenCart have Category module at the left in Product Page. Disable this module for product page.

I have some question about Revolution slider (how to change slides, how to manage it, why my image cropped and looks not nice, etc)

Hello, we are not Revolution Slider developers and don’t provide any support about it.

If you have any question about slider usage or bugs contact themepunch developers: http://themepunch.ticksy.com/

Maybe your problem is already solved in new Revolution slider release, in this case wait for the next theme update, we will update Revolution slider scripts asap when it got updated by Developers.

I want some feature that does not see in theme, how I can add it? Can you provide me a code for this feature?

Theme does not have feature that you want and we can’t made it just for you. You can try to add it yourself, order our customization service or hire some programmer to do this for you.

If many customers ask about similar features we add this things to our themes in updates. Just wait for it, maybe your wish already in development.

I have BeautyShop/MetroShop theme and can’t configure Slider module correctly. Images shows incorrectly.

You don’t setup slider module correctly.
You must have ONE banners group for slider and have only ONE slider on homepage in content top position.

Right side images will appear automaticaly, do not create additional slider for it in the right column.

Theme is not responsive (it looks like desktop version on my tablet/mobile phone)

You don’t enabled Responsive theme feature. Go to Theme admin panel module and enable it.

My price does not shows correctly with selected attributes (NaN text instead of price)? Live update price feature work incorrectly, how to fix it?

Hello, Live Price Update feature in our latest OpenCart themes in Beta state as described in admin panel, this mean it does not work in all languages and currencies and may not work correctly for some attributes. We are working on this feature.

If it does not work for your language/currency/attributes correctly please disable in in Theme Admin Panel > Live Price Update.

Twitter feeds does not show on my site. Twitter module does not work.

  1. First of all make sure that you use latest theme version with updated Twitter API. How to update theme.
  2. Read new theme documentation about Twitter API setup and setup your twitter account correctly. How to find Documentation
  3. Refresh/Clear your Cache if you are using Magento or PrestaShop
  4. If you still does not see Twitter feeds this mean you don’t configured your twitter API or Twitter user name is incorrect. Repeat steps from 1 curefully.

I’d like to restore the theme like it was when I installed it for the first time, because I don’t like the result of the edits I have done. How to reset theme?

Reupload all theme files with replace, clear Custom CSS/JS theme admin panel fields, clear all other admin panel fields that you changed and Save admin panel settings, clear all caches and reconfigure theme by documentation.

I want to change product image sizes / product boxes sizes, how to do this?

You should use recommended theme sizes by Documentation. Theme does not have feature to change image sizes to any size that you want without breaking theme layout because theme uses specific grid layout system.

How I can remove snapset widgets from ShareThis/AddThis services in theme?

You can remove this external scripts from catalog/view/theme/simplegreat/template/common/header.tpl file.

I have different languages in my store, and when I added language I see error on frontend – Undefined offset: 4 in catalogcontrollermodulewelcome.php

When you add some language to your store you must add translations in Welcome module (or SimpleGreat Content manager modules if you use SimpleGreat module) for every language that you have or you will get error for empty values. To add translation go to Modules > Welcome or Modules > Simplegreat Content Manager and add translations for every language tab (you will see flags for all languages in tabs) for every content module that you added.

Is there some visual admin module to easy manage Revoltion slider? I wan’t to easy add slides, images, without code.

Revolution slider does not have and will not have modules for visual adding content to it. Please read slider documentation how to work with code in slider.

Revolution slider have visual module only for WordPress platform. For all questions about Revolution Slider contact Themepunch company.

Product search by tag does not work (tags does not work on product page)

This is OpenCart 1.5.5.x bug, not theme.

How to fix:

File catalog/controller/product/search.php, line 204

Find:

$this->request->get[‘filter_tag’]

Replace with:

$this->request->get[‘tag’]

Dropdown menu does not work smoothly with IE 10. If you go ACROSS the menu slowly, the sub-menu does not drop down.

This is common IE10 bug and it will be in OpenCart default theme too.

This is solution how to solve this issue in OpenCart engine:

Open catalog/view/javascript/common.js:

Replace:

// IE6 & IE7 Fixes
if ($.browser.msie) {
if ($.browser.version <= 6) {
$(‘#column-left + #column-right + #content, #column-left + #content’).css(‘margin-left’, ’195px’);

$(‘#column-right + #content’).css(‘margin-right’, ’195px’);

$(‘.box-category ul li a.active + ul’).css(‘display’, ‘block’);
}

if ($.browser.version <= 7) {
$(‘#menu > ul > li’).bind(‘mouseover’, function() {

With:

// IE6, IE7 & IE10 Fixes
if ($.browser.msie) {
if ($.browser.version <= 6) {
$(‘#column-left + #column-right + #content, #column-left + #content’).css(‘margin-left’, ’195px’);

$(‘#column-right + #content’).css(‘margin-right’, ’195px’);

$(‘.box-category ul li a.active + ul’).css(‘display’, ‘block’);
}

if ($.browser.version <= 7) {
$(‘#menu > ul > li’).bind(‘mouseover’, function() {
$(this).addClass(‘active’);

 

My search page looks incorrectly (I see slider and other themes blocks before search results)

You should adjust layout for Search page (now you have homepage layout for it and this is incorrect).

In admin > system > design > layouts, create a new layout for search with the route: product/search and the problem should be fixed.

My search page have slider and other homepage blocks above search results, how to fix this?

In admin > system > design > layouts, create a new layout for search with the route: product/search and the problem should be fixed.

PrestaShop theme questions (11)

I can’t save admin panel changes, Save button does not save anything.

1) Update theme to latest version from themeforest (Downloads tab in your account)
2) Disable maintenance mode on site
3) Disable and clear PrestaShop cache and smarty cache

I want to change some theme styles or theme behaviour, and move some blocks or logo

Hello, we don’t have working code for this.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

If you don’t know how to do this you can order our theme customisation service.

How I can update theme to latest version? This is FREE? Where I can download latest theme version?

Hello, all our themes update lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab. Download theme archive and read .txt file inside to know how to update only changed theme files and don’t loose your changes.

We publish special news about every released update, to know when it released your can:

How I can hide / disable some theme block? I don’t need it.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

Add this CSS code in Theme admin panel > Custom CSS field to hide some theme element:

.class_name {

   display: none!important;

}

Change .class_name to actual class name, inspected in Firebug for element that you want to hide.

I have some question about Revolution slider (how to change slides, how to manage it, why my image cropped and looks not nice, etc)

Hello, we are not Revolution Slider developers and don’t provide any support about it.

If you have any question about slider usage or bugs contact themepunch developers: http://themepunch.ticksy.com/

Maybe your problem is already solved in new Revolution slider release, in this case wait for the next theme update, we will update Revolution slider scripts asap when it got updated by Developers.

I want some feature that does not see in theme, how I can add it? Can you provide me a code for this feature?

Theme does not have feature that you want and we can’t made it just for you. You can try to add it yourself, order our customization service or hire some programmer to do this for you.

If many customers ask about similar features we add this things to our themes in updates. Just wait for it, maybe your wish already in development.

Theme is not responsive (it looks like desktop version on my tablet/mobile phone)

You don’t enabled Responsive theme feature. Go to Theme admin panel module and enable it.

Twitter feeds does not show on my site. Twitter module does not work.

  1. First of all make sure that you use latest theme version with updated Twitter API. How to update theme.
  2. Read new theme documentation about Twitter API setup and setup your twitter account correctly. How to find Documentation
  3. Refresh/Clear your Cache if you are using Magento or PrestaShop
  4. If you still does not see Twitter feeds this mean you don’t configured your twitter API or Twitter user name is incorrect. Repeat steps from 1 curefully.

I’d like to restore the theme like it was when I installed it for the first time, because I don’t like the result of the edits I have done. How to reset theme?

Reupload all theme files with replace, clear Custom CSS/JS theme admin panel fields, clear all other admin panel fields that you changed and Save admin panel settings, clear all caches and reconfigure theme by documentation.

I want to change product image sizes / product boxes sizes, how to do this?

You should use recommended theme sizes by Documentation. Theme does not have feature to change image sizes to any size that you want without breaking theme layout because theme uses specific grid layout system.

WordPress theme questions (11)

I want to change some theme styles or theme behaviour, and move some blocks or logo

Hello, we don’t have working code for this.

I recommend you to use Firebug plugin for Firefox to inspect what CSS classes names what page element have. That you can change CSS in custom CSS theme feature, or in CSS files directly.

If you don’t know how to do this you can order our theme customisation service.

How I can update theme to latest version? This is FREE? Where I can download latest theme version?

Hello, all our themes update lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab. Download theme archive and read .txt file inside to know how to update only changed theme files and don’t loose your changes.

We publish special news about every released update, to know when it released your can:

I want to add more than 10 portfolio images to portfolio item, how I can do this?

Open file ‘wp-content/plugins/multi-image-metabox/multi-image-metabox.php’.

Add more images here like other images added:

Be careful, latest image description does not have comma.

I can’t install theme on WordPress, I see “Are you sure you want to do this? TRY AGAIN” error or other error

This is WordPress error that can happend for many reasons (some serverside error happened):

1) Your memory server limits does not allow WordPress to unzip theme
2) Unzip extension for PHP is not installed on your server
3) Your themes directory on server does not have write permissions and WP can’t upload theme to folder

Solve this issues (ask your server support for help) or install theme by FTP.

Check Themeforest FAQ about theme installation issues:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

I have a question/problem related to some of plugins included with theme. Can you help me with it?

We don’t provide support for not our plugins that we don’t developed. You should contact plugin developer to get help for this plugin, you can see Plugin developer websites in Plugins section in WordPress admin panel.

Why we don’t offer support for this? Because this is not our product, it just provided with theme for FREE. If you bought laptop from ASUS for example with embeded Windows 8 and have some problems related to Microsoft Windows you can’t get help for this from ASUS, you should contact Microsoft support for this, not ASUS.

I want to activate/update Revolution Slider/Visual Composer/Other premium plugin from theme package, how I can do this?

You can’t activate premium plugins that provided with theme with theme purchase code. Theme already have latest plugins versions that suitable for this theme version. You don’t need to update premium plugins, but if you wan’t to do this you must buy every premium plugin separately and get its purchase code. But we don’t provide any support for our theme if you update premium plugins to newer version, because it may not work with this theme correctly and may not support it (tested & supported plugin version already included with theme, this is why you don’t need to purchase, activate or update theme plugins).

My product images in WooCommerce theme blurred/have bad quality. How I can fix this?

1) Configure image sizes in WooCommerce settings according theme documentation
2) Go to Tools > Regenerate Thumbnails and run regeneration

I can’t import dummy data

If you don’t see Success message after import, don’t see imported content or your page just stop loading with or without any error, and your site does not look like our demo this mean your server configuration does not have enougth scripts time limit and memory limit to import all sample data.

You should contact your hosting/server provider and ask to increase PHP memory limit and time limits first.

Check this official wordpress article how to encrease memory limits for your WP:

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

We recommend you to set 256MB for RAM limits and 500 sec for scripts time limit to import sample data with all images. Cheap shared hostings may not allow you to use this values, you will be need to use VPS or dedicated server to import all sample data with pictures.

I see error “Your theme has bundled outdated copies of WooCommerce template files”, how to fix?

If you see this error you updated WooCommerce plugin to latest version yourself, without waiting for our theme update with new WooComerce version support. Always wait for our theme new version with new WooCommerce versions support, and only then install new WooCommerce version.

This related to all plugins provided with theme. Never update theme plugins yourself, before we don’t added new plugin version to our theme update.

I updated plugins bundled with theme myself and now theme work/display incorrectly. Why?

Some of plugins bundled with theme modified for theme features and theme layout and you should not update this plugins yourself before we release new theme version with updated plugins or before we write in update release description that you should update some plugins. But you can update any plugins that you installed yourself (that was not bundled with theme) without any problem.

Current list of plugins that you should never update yourself before we ask you to do this in theme update:

  • WooCommerce
  • WooCommerce Ajax Search
  • WooCommerce Quickview
  • WooCommerce WishList
  • WooCommerce Compare
  • WooCommerce CloudZoom
  • WPBakery Visual Composer (Visual Page Builder)
  • Revolution Slider (Slider Revolution)

If you see notice that this plugins have new version just wait for our official theme update with new versions included, don’t update this plugins yourself.

If you have problems or errors after updating WooCommerce plugin check this answer.

If you have problems or errors after updating Premium plugins check this answer.

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